Customer Service - 602-506-3301;

Welcome to Customer Service. Our goal is to make your permitting experience as pleasant and smooth as possible. We are here to process your applications, guide you through the plan review process to permit issuance and help you in any manner we can along the way. We have several divisions within CS:
  1. Call Center
  2. Reception
  3. Intake Review
  4. Distribution
  5. Addressing Review
  6. Quality Control
  7. Permit Issuance
  • Our Call Center is available during working hours from 8:00 am to 5:00 pm. The main number is 602-506-3301. You can also leave us a voicemail and we will return your call the next business day*.
  • Email us at any time: and you will be contacted the same day or the next business day*.
  • Please have a parcel number, permit tracking number or address ready.
  • Your question or concern will be routed to staff through a messaging system. Typically, you will receive a phone call or email within 24 hours*.

* Please note that a response may take longer if we need to refer your question or concern to another area in the Department. Many items have specific timeframes that require more than one business day to complete.